Bossy whipped soap

Relax and bathe RETURNS POLICY
 
We hope that you enjoy the purchases you make from Relax and bathe. However, if you wish to return an item, you may do so in accordance with your statutory rights or in accordance with this Returns Policy.
How to Return an Item 
As an alternative to the return options provided by your statutory rights, customers may return items purchased from Relax and bathe under this Returns Policy in accordance with the following terms:
Returns made under this Returns Policy must be made within 14 days of delivery of an item.
Items to be returned must:
unopened
To start the returns process, you should email us at info@relaxandbath.me requesting a return in accordance with this Returns Policy. Include your name, identification of your order (e.g. an order number), and details of the item(s) you want to return.  
Entitlement to a Refund
When a return is made following the requirements and procedures set out in this Returns Policy, a customer is entitled to a full refund of the price you paid for the item(s): 
Taking into account any discounts that were applied at the time of purchase.
Exclusive of any shipping costs paid.
Processing Returns
Once we have received an item you wish to return:  
We will check the item you have returned within, wherever possible, 7 days.
If we confirm that the item and your returns procedure comply with the requirements set out in this Returns Policy: 
We will let you know that your return has been received and accepted. 
You will receive a refund via your original payment method, usually within 5 days of a return being accepted. Or, if an exchange is available and agreed to instead, your new item will be delivered to you within our usual delivery timeframes.
If the item returned or your returns procedure does not comply with the requirements set out in this Returns Policy:
We will let you know why your return has not been accepted. 
We may offer a reduced refund (e.g. if an item is returned damaged).
You will have the option to take the item back (note that you may be required to pay for shipping if necessary).
Exchanges
If you wish to exchange an item purchased for another item (e.g. the same product in a different size or colour), you should return the purchased item as usual (i.e. as set out above) and, during the returns process, indicate your wish to exchange your item for a new item and specify exactly which item you wish to exchange for. Then: 
If the requested exchange is possible, we will send the new item to you once the item being returned has been received.
If the requested exchange is not possible (e.g. because the requested item is not in stock or has a different price), we will inform you of this and provide a refund instead. You may then choose to purchase an alternative item from us by starting a new purchase.
A Customer’s Statutory Rights 
The returns process provided under this Returns Policy is provided in addition to customers’ statutory rights and this Returns Policy does not diminish these statutory rights in any way - it simply provides our customers with an additional returns option.
 
A customer has a statutory right to a refund in certain circumstances. For example, you may have a right to a refund if a product is not of satisfactory quality or not fit for purpose. Or, if you’re a consumer, you may have a right to simply change your mind and cancel your order in certain circumstances (i.e. your cancellation rights). 
 
Exactly which rights apply to your situation will depend on the circumstances of your purchase. For example, whether you purchased as a consumer or a business; whether you purchased online or in-store; and whether you purchased digital content or other items. For more information on your rights in relation to your purchase:
See the Terms and Conditions that cover your purchase. You will have been shown or given these during the purchase process.
You can contact us at info@relaxandbathe.me to request a copy of the relevant Terms and Conditions, to ask which of our Terms and Conditions are applicable to your purchase, or to request more information about your rights. 

 our soap sponge is a sponge that has been infused in a moisturizing soap containing Vegetable Glycrine which helps to draw moisture to the skin where other soaps can draw moisture from the skinOur Soap Sponge is a unique bath product designed to elevate your skincare routine. This innovative sponge is infused with a specially formulated moisturizing soap containing Vegetable Glycerin, a humectant known for its ability to attract and retain moisture in the skin. Unlike traditional soaps that can strip the skin of its natural oils, leaving it dry and irritated, our soap-infused sponge replenishes and hydrates, promoting a healthy, glowing complexion.

The Vegetable Glycerin in our soap attracts moisture from the surrounding environment and binds it to the skin, creating a protective barrier that prevents moisture loss. This helps to keep the skin soft, supple, and hydrated, even in harsh weather conditions. Additionally, the gentle lathering action of the soap-infused sponge effectively cleanses the skin, removing dirt, oil, and impurities without causing irritation.

The combination of the soft, absorbent sponge and the moisturizing soap creates a luxurious bathing experience. The sponge gently exfoliates the skin, removing dead skin cells and promoting cell turnover, while the soap nourishes and hydrates, leaving the skin feeling refreshed and revitalized. Our Soap Sponge is suitable for all skin types, including sensitive skin, and can be used daily for a gentle and effective cleansing and moisturizing routine.

 Whipped soaps are a luxurious and creamy alternative to traditional bar soap. They are made with a blend of shea butter, coconut oil, and other natural ingredients that create a rich, foamy lather that gently cleanses and moisturizes the skin. Whipped soaps are also known for their exfoliating properties, as the tiny bubbles help to remove dead skin cells and promote cell turnover.

Here are some of the benefits of using whipped soaps:

Gentle cleansing: Whipped soaps are gentle enough for everyday use, even on sensitive skin.

Moisturizing: The natural oils in whipped soaps help to hydrate and moisturize the skin, leaving it feeling soft and smooth.

Exfoliating: The tiny bubbles in whipped soaps help to exfoliate the skin, removing dead skin cells and promoting cell turnover.

Versatile: Whipped soaps can be used on the body, face, and hair.

Long-lasting: Whipped soaps are very concentrated, so a little goes a long way.

Legal Compliance with UK Consumer Laws

The key legislation governing consumer rights in the UK includes:

Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (referred to as the "Consumer Contracts Regulations").

Consumer Rights Act 2015.

Your policy seems to address the main legal requirements, but there are a few points that need clarification or improvement:

1. Right to Cancel (Cooling-Off Period)

Under the Consumer Contracts Regulations, consumers are entitled to a 14-day "cooling-off period" to cancel a distance contract (such as an online purchase) starting from the day after the goods are received. Your policy correctly reflects this.

Suggested Improvements:

Clarify that certain goods are exempt from the right to cancel. For example, under Regulation 28(3)(a) of the Consumer Contracts Regulations, goods that are sealed for health protection or hygiene reasons and are unsealed after delivery are exempt from the 14-day cancellation right. This could apply to bath bombs or other personal-use products that may not be resellable for hygiene reasons once opened. Include wording such as:

"Please note that certain products are exempt from the right to cancel under the Consumer Contracts Regulations. This includes goods that are sealed for health protection or hygiene purposes and are unsealed after delivery. For example, bath bombs and other personal care products cannot be returned once opened or used."

Specify how consumers should exercise their right to cancel (e.g., via email or phone) and include a model cancellation form (a requirement under the Consumer Contracts Regulations). You can add a statement like:

"If you wish to cancel your order, please contact us via email or phone using the contact details provided. Alternatively”

2. Return Costs for Change of Mind

Your policy states that customers must pay for return postage if they cancel their order after the goods have been dispatched and received. This is compliant with UK law, but you should emphasize that customers are responsible for the cost of returning goods unless the goods are faulty, damaged, or not as described.

Suggested Wording:

Add clarity to avoid misunderstandings:

"If you are cancelling your order because you have changed your mind, you will be responsible for the cost of returning the goods to us. However, if the products are faulty, damaged, or not as described, we will cover the cost of return postage."

3. Non-Returnable Items

You correctly noted that bath bombs dissolve when used, meaning there would be nothing to return. However, this reasoning should be explicitly linked to the exceptions for returning goods under UK law. Specifically, the law allows for restrictions on returns for products that:

Deteriorate quickly or expire soon (Regulation 28(3)(d)).

Have been used, consumed, or are no longer in a resellable condition.

Suggested Addition:

Add a section specifically addressing non-returnable items:

"Please note that some products cannot be returned. This includes:

Goods that are sealed for hygiene or health protection reasons and have been unsealed after delivery.

Bath bombs, fragrances, and similar items that deteriorate quickly, expire soon, or cannot be returned once used.

Custom-made or personalized products.

If you have any questions about whether a product is eligible for return, please contact us before purchasing."

4. Damaged or Faulty Goods

Your policy complies with the Consumer Rights Act 2015, which gives consumers the right to a repair, replacement, or refund for faulty goods. You also state that the company will pay for return postage for faulty goods, which is required by law.

Suggested Improvement:

Add a timeframe for refund processing in cases of damaged or faulty goods (similar to the 14-day timeframe mentioned for cancellations). For example:

"We will process refunds for damaged or faulty goods within 14 calendar days of receiving the returned items."

5. Statutory Rights

You mention that "nothing in these Terms and Conditions affects your statutory rights as a consumer." This is good practice, as it reassures customers that your policy does not override their legal rights. No changes are needed here.